These are only hints and guesses,
Hints followed by guesses;
And the rest is prayer, observance, discipline,
Thought and action.
The hint half guessed, the gift half understood,
Is Incarnation.
~ from "The Dry Salvages" by T.S. Eliot
Most people need to know that they have been heard. Listen to their body, their eyes, to the colors they are wearing. If you really want to hear someone, open your heart and listen to their soul.