In our society, forgiveness is often seen as weakness. People who forgive those who have hurt them or their family are made to look as if they really don't care about their loved ones. But forgiveness is tremendous strength. It is the action of someone who refuses to be consumed by hatred and revenge.
Open, attentive listening can be a form of contemplative prayer. It can be that widest, most open form of being present and attentive, in trust that God is present with us, in expectancy that the Spirit will move in the hearts of those present and that we may be changed inwardly for the good or guided to be part of the upwelling of Life in a particular situation.